Slocan Valley Food Cupboard

Slocan Valley Food Cupboard is open on the first and third Thursdays of each month, from 11am – 3pm (last orders taken at 2.45pm) at 1001 Harold Street, by the W.E. Graham Community School. See our calendar to check dates. 

Bring your own bags and/or boxes. We cannot always provide enough boxes for everyone.

Be aware that we provide heavy canned and dried goods, as well as fresh and frozen produce that needs refrigeration. Make sure you have a way to get all these things home safely and promptly.

• • We operate on a first come first serve basis, when you arrive please take a number to secure your place in the queue.
  • Please note: If you are not there when your number is called, we will move on to the next number to keep the line moving.
  • We reserve the right to invite any individual we believe may not be able to wait in line, for whatever reason, to be served sooner, at the discretion of food bank staff.
  • Please be respectful of our staff and volunteers at all times.
  • We reserve the right to ask clients who are being disrespectful to leave the premises immediately with a pre-packed emergency food box. 

• Slocan Valley Food Cupboard can provide supplemental food to anyone resident in the Slocan Valley, between Red Mountain road, just south of Silverton, to Playmor Junction. If you live in Silverton or further north please contact New Denver Food Bank, if you live past the junction please contact Castlegar or Nelson Food Banks. 
• To register you will be asked to provide proof of address, and information on the people in your household. Completing the registration form helps provide statistics that maintain our funding.
• Slocan Valley Food Cupboard is committed to being accessible to everyone. We have confidentiality and data protection policies in place to ensure the safety of your information. To view our policies please click here.  Service will not be denied if you are uncomfortable disclosing personal information.
• Registration must be renewed annually. If you have not completed a registration form in the past two years you will be asked to update your information and sign a renewed consent form.
• Please let us know if your circumstances change – for example a new baby!

• You may ask a friend to collect a box on your behalf. This must be arranged beforehand. Call 250-355-2484 in the week before food bank, at the latest by 4pm on the Wednesday. Make sure you speak to someone directly or leave your phone number so that we can call you back. Let us know the name of the person collecting your box, and what you need/don’t need in your box
• Please note: Calling on the day of food bank to arrange collection puts additional pressure on our staff and we cannot accommodate this.
• Sometimes it may be possible to arrange collection outside of regular food bank hours if you have a genuine reason why you cannot attend.
• If you are housebound, and unable to arrange regular collection please call us on 250-355-2484 to discuss the possibility of delivery, this service is dependent on our amazing volunteers.
• Emergency food boxes are available outside of Food bank days, during office opening hours (Tuesday – Thursday 9am – 4pm). Emergency boxes are prepacked with a selection of shelf stable goods. We cannot accommodate tailor made boxes outside of Food Bank day.  
• If you need help urgently, need more information, or need other resources, please call us at 250 355 2484 Tuesday -Thursday 9am -4pm.

• We value honesty and integrity both with our staff, volunteers and with the public we serve.
• We value working in partnership with the community and the local businesses throughout the Slocan Valley.
• We value organizational resilience and believe that strong management practices are essential to our mission.
• We value and respect those that we serve, and will not turn anyone away as long as we have food to distribute.
• We value and appreciate our volunteers and staff
• We value and appreciate all the local businesses that support us both with food donations, time and general support.

If you would like to support the work of Slocan Valley Food Cupboard, find out more about donating time, money or food here.

If  you have enquiries, concerns or complaints regarding Slocan Valley Food Cupboard at WEGCSS please contact us at info@wegcss.org or 250-355-2484. We have a responsibility to ensure all concerns and complaints are dealt with in a timely, fair and confidential manner. Our full complaints policy and procedure is available here; WEGCSS Complaints Policy

The Food Banks Canada Customer Experience Hotline is also available directly on 1-877-280-0329 or complaints@foodbankscanada.ca